Conflict resolution is one of the most important skills to live in a harmonious workplace, but also in our personal lives. Knowing how to effectively manage conflict can help us as administrative managers.

Please take the attached quiz, and add up your scores.

Then, please perform research on your preferred style–providing links to at least two articles at the end of your memo.

Finally, write a 1-2 page memo addressing the following:

1. Preferred style and discussion (e.g. does this seem correct? What examples can you give of how you tend to use this style?)

2. Positive aspects of your preferred style (at least three)

3. Challenges with your preferred style (at least three)

Comments from Customer

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